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Refund & Cancellation Policy

Our commitment to your satisfaction

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Last Updated: {{ date('F d, Y') }}

At {{ $settings->site_name ?? 'our store' }}, customer satisfaction is our top priority. We understand that sometimes things don't work out as expected, which is why we have created this comprehensive Refund and Cancellation Policy to ensure a hassle-free experience.

Our Promise: We are committed to providing quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help.

1. Order Cancellation

Cancellation by Customer

You may cancel your order under the following conditions:

  • Before Dispatch: Orders can be cancelled free of charge if the order has not yet been shipped. Please contact us immediately via email or phone.
  • After Dispatch: Once the order has been shipped, cancellation is not possible. You may refuse delivery or return the product after receiving it as per our return policy.

Cancellation by Us

We reserve the right to cancel orders due to:

  • Product unavailability or stock issues
  • Pricing or product description errors
  • Suspected fraudulent transactions
  • Delivery address issues or unserviceable locations
  • Non-payment or payment failures

In such cases, a full refund will be processed to your original payment method.

2. Return Policy

Return Eligibility

Products may be returned within 7 days from the date of delivery if:

  • The product is damaged or defective upon receipt
  • The wrong product was delivered
  • The product is significantly different from the description
  • The product is unused and in its original packaging

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food items, fresh products)
  • Personal care and hygiene products
  • Customized or personalized items
  • Items with broken seals (health and safety reasons)
  • Downloadable products or digital goods
  • Items marked as "Non-Returnable" on the product page

3. Refund Policy

Refund Timeline: Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Payment Method Refund Timeline
Credit/Debit Card 5-7 business days
Net Banking 5-7 business days
UPI 3-5 business days
Wallets (Paytm, PhonePe, etc.) 3-5 business days
Cash on Delivery (COD) Bank transfer within 7-10 business days

Refund Amount

  • Full Refund: Product price + shipping charges (for defective/wrong products or our error)
  • Product Price Only: For change of mind returns, original shipping charges are non-refundable
  • Partial Refund: If the returned product shows signs of use or is not in original condition

4. How to Initiate a Return

  1. Contact our customer support within 7 days of delivery
  2. Provide your order number and reason for return
  3. Include photographs of the product (for damaged/defective items)
  4. Our team will review and approve/reject the return request within 2 business days
  5. If approved, we will arrange for pickup or provide return shipping instructions
  6. Pack the product securely in original packaging

5. Contact Us

For any refund or return queries, please contact our customer support:

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  • Email: {{ $settings->contact_email }}
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  • Phone: {{ $settings->contact_phone }}
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  • Working Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Note: This policy is subject to change without prior notice. Please review this page periodically for updates. By making a purchase on our website, you agree to abide by this Refund and Cancellation Policy.

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