{{ $ticket->name }}
{{ $ticket->created_at->format('M d, Y g:i A') }}
{!! nl2br(e($ticket->message)) !!}
@if($ticket->attachments->count() > 0)
@foreach($ticket->attachments as $attachment) {{ $attachment->file_name }} @endforeach
@endif
@foreach($ticket->replies as $reply)
@if($reply->staff_id) @else @endif
{{ $reply->staff_id ? $reply->staff->full_name : $reply->customer->name }} @if($reply->staff_id) STAFF @endif
{{ $reply->replied_at->format('M d, Y g:i A') }}
{!! $reply->message !!}
@if($reply->attachments->count() > 0)
@foreach($reply->attachments as $attachment) {{ $attachment->file_name }} @endforeach
@endif
@endforeach

Add Your Reply

@csrf
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Ticket Details

Status
{{ $ticket->status->name }}
Priority
{{ $ticket->priority->name }}
Department
{{ $ticket->department->name }}
@if($ticket->assigned_to)
Assigned To
{{ $ticket->assignedStaff->full_name }}
@endif

Timeline

Created
{{ $ticket->created_at->format('M d, Y g:i A') }}
Last Updated
{{ $ticket->updated_at->diffForHumans() }}
@if($ticket->last_reply)
Last Reply
{{ $ticket->last_reply->diffForHumans() }}
@endif