Privacy Policy

Last updated: {{ date('F d, Y') }} · Effective immediately upon use of our WhatsApp service

At {{ $business_name }}, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us through WhatsApp Business API.

1. Information We Collect

When you interact with our WhatsApp chatbot or messaging service, we may collect:

WhatsApp Profile Information: Your name and phone number as provided by WhatsApp
Messages & Responses: The content of messages you send to us, including your answers to our chatbot questions
Personal Details You Provide: Full name, email address, educational background, budget preferences, and study preferences you share during our conversation
Usage Data: Timestamps, message delivery status, and interaction logs

2. How We Use Your Information

We use the information collected to:

Respond to your inquiries and provide requested services
Connect you with our team or counselors for follow-up
Improve our chatbot and customer service experience
Send relevant information, updates, or promotional content (only with your consent)
Comply with legal obligations

3. WhatsApp & Meta Data Policy

Our messaging service operates through the WhatsApp Business API provided by Meta Platforms, Inc. By messaging us on WhatsApp, your data is also subject to:

We do not control how Meta/WhatsApp processes data transmitted through their platform.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Our internal team (counselors, support staff) for follow-up purposes
Service providers who assist in operating our systems (e.g., cloud hosting, CRM) under strict confidentiality agreements
Legal authorities when required by law

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Conversation logs are typically retained for 12 months. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Opt out of marketing communications at any time by replying STOP
Lodge a complaint with a supervisory authority

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS/TLS).

8. Cookies

Our WhatsApp chatbot service does not use cookies. If you visit our website, standard web cookies may apply — please refer to our website's cookie policy.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after such changes constitutes acceptance of the updated policy.

📬 Contact Us

For any privacy-related questions, data requests, or to opt out:

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