Terms of Service

Last updated: {{ date('F d, Y') }}  ·  Please read these terms carefully before using our service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the WhatsApp-based messaging and chatbot services provided by {{ $business_name }} ("we", "us", "our"). By initiating a conversation with us on WhatsApp, you agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

We provide an automated WhatsApp chatbot service that:

• Collects information about your educational interests and preferences
• Provides information about universities, courses, and study options
• Connects you with our human counselors or team members for follow-up
• Sends you relevant updates and information based on your enquiry

3. Eligibility

You must be at least 13 years old to use our service. By using our service, you represent and warrant that you meet this requirement. If you are under 18, you should use this service only with the consent of a parent or guardian.

4. WhatsApp Usage

Our service operates through WhatsApp Business API. By using our service:

• You acknowledge that your use of WhatsApp is subject to WhatsApp's own Terms of Service
• You consent to receiving automated messages from our chatbot system
• You can opt out at any time by replying STOP to any of our messages
• Standard carrier charges for data/SMS may apply depending on your mobile plan

5. User Obligations

When using our service, you agree to:

• Provide accurate and truthful information
• Not use our service for any unlawful or fraudulent purpose
• Not send spam, abusive, harassing, or offensive messages
• Not attempt to reverse engineer, hack, or disrupt our systems
• Not impersonate any person or entity

6. Intellectual Property

All content, branding, and materials associated with our service are the intellectual property of {{ $business_name }}. You may not reproduce, distribute, or create derivative works without our explicit written permission.

7. Disclaimer of Warranties

Our service is provided "as is" without warranties of any kind. We do not guarantee:

• That the service will be uninterrupted or error-free
• The accuracy or completeness of any information provided
• That the service will meet your specific requirements

Any information provided through our chatbot is for general guidance only and should not be considered as professional advice.

8. Limitation of Liability

To the fullest extent permitted by law, {{ $business_name }} shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our service, even if we have been advised of the possibility of such damages.

9. Third-Party Services

Our service integrates with third-party platforms including WhatsApp (Meta Platforms, Inc.). We are not responsible for the availability, accuracy, or practices of these third-party services. Your use of these services is governed by their respective terms of service.

10. Privacy

Your use of our service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

11. Opt-Out / Unsubscribe

You may opt out of receiving messages from us at any time by:

• Replying STOP or UNSUBSCRIBE to any of our WhatsApp messages
• Contacting us directly via the contact details below

After opting out, you will no longer receive automated messages from our service.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our service after any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

14. Termination

We reserve the right to suspend or terminate your access to our service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.